Privacy Policy

Revel X Limited ("we", "us", "our"), trading as Revel Tours, is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a booking, or interact with us in any way.

We are registered with the Information Commissioner's Office (ICO) and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

We may collect and process the following categories of personal information:

2.1 Information You Provide to Us

• Identity Data: Full name, title, date of birth, gender
• Contact Data: Email address, telephone numbers, postal address
• Booking Data: Tour preferences, dietary requirements, medical conditions relevant to travel, passport details, emergency contact information
• Financial Data: Payment card details, billing address (processed securely through our payment providers)
• Group Data: Information about other travellers in your group, including children and young people
• Communication Data: Your correspondence with us via email, phone, or our website

2.2 Information We Collect Automatically

• Technical Data: IP address, browser type and version, time zone setting, operating system
• Usage Data: Information about how you use our website, including pages visited and links clicked
• Cookie Data: Information collected through cookies and similar technologies (see our Cookie Policy)

2.3 Information from Third Parties

• Information from schools, clubs, or organisations booking on behalf of groups
• Information from accommodation providers, transport companies, and other service suppliers
• Information from social media platforms if you interact with us through these channels

We use your personal information for the following purposes:

3.1 To Provide Our Services

• Processing and managing your tour booking
• Arranging accommodation, transport, activities, and other tour services
• Communicating with you about your booking (confirmations, updates, changes)
• Providing on-tour support and assistance
• Processing payments and refunds

3.2 To Meet Legal and Regulatory Requirements

• Complying with the Package Travel and Linked Travel Arrangements Regulations 2018
• Meeting safeguarding requirements for tours involving children
• Complying with financial regulations and anti-money laundering requirements
• Responding to legal requests from authorities

3.3 For Business Purposes

• Improving our services and developing new tour offerings
• Sending you marketing communications (with your consent)
• Conducting customer satisfaction surveys
• Analysing website usage to improve user experience
• Protecting against fraud and ensuring the security of our systems

We process your personal data on the following legal grounds:

• Contract: Processing necessary to fulfil our contract with you (your tour booking)
• Legal Obligation: Processing necessary to comply with legal requirements
• Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our services and marketing (where this doesn't override your rights)
• Consent: Where you have given specific consent for marketing communications or other optional processing
• Vital Interests: In emergency situations to protect someone's life or health

We may share your personal information with:

5.1 Service Providers

• Accommodation providers (hotels, hostels, etc.)
• Transport companies (coaches, airlines, ferries)
• Activity and excursion providers
• Catering services
• Local tour guides and representatives

5.2 Business Partners

• Payment processors for secure transaction handling
• Insurance providers
• IT service providers who help us operate our systems
• Marketing platforms (with your consent)

5.3 Regulatory and Legal Bodies

• ABTA and other industry bodies
• Government authorities when required by law
• Courts and legal advisors in case of disputes

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.

As we organise tours to destinations outside the UK, your personal data may be transferred to and processed in countries outside the UK and European Economic Area (EEA).

When we transfer your data internationally, we ensure appropriate safeguards are in place, including:

• Transferring to countries with adequate data protection laws recognised by the UK
• Using Standard Contractual Clauses approved by the UK Government
• Ensuring transfers are necessary for the performance of your tour contract

Please contact us if you would like more information about the specific safeguards applied to your data.

We have implemented appropriate technical and organisational measures to protect your personal data against:

• Unauthorised access, alteration, disclosure, or destruction
• Accidental loss or damage
• Unlawful processing

These measures include:

• Encryption of data in transit and at rest
• Secure payment processing through PCI-DSS compliant providers
• Regular security assessments and updates
• Staff training on data protection
• Access controls limiting who can view personal data

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Our retention periods are:

• Booking records: 7 years after the tour completion (for legal and accounting purposes)
• Marketing data: Until you withdraw consent or 3 years of inactivity
• Website analytics: 26 months
• Enquiry data (no booking): 2 years

After the retention period, your data will be securely deleted or anonymised.

Under data protection law, you have the following rights:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your data in certain circumstances
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request transfer of your data to another organisation
• Right to Object: Object to processing based on legitimate interests or for marketing
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at hello@reveltours.com. We will respond to your request within one month.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your data correctly. Visit ico.org.uk for more information.

Many of our tours involve children and young people travelling with schools or clubs. We take extra care to protect the privacy of minors:

• We only collect children's data that is necessary for the tour booking and their safety
• We require consent from a parent, guardian, or responsible adult (such as a teacher or group leader)
• We do not use children's data for marketing purposes
• We have enhanced safeguarding procedures in place

For more information about our safeguarding practices, please see our Safeguarding Policy.

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences
• Understand how you use our website
• Improve our website functionality
• Provide relevant content and advertisements

You can control cookies through your browser settings. However, disabling certain cookies may affect your experience on our website.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date at the bottom of this page
• Sending you an email if you are an existing customer (for material changes)

We encourage you to review this policy periodically.

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us: